Supply Chain Collaboration (SCC) help center
Getting access & signing in
Access to the SAP Business Network can be found at https://supplier.ariba.com.
If you receive GF purchase orders through SAP Business Network or have an Ariba Network ID (ANID), you already have an account. Your ANID is visible after signing in — click your initials in the upper-right corner and the AIND will appear below your company name.
- GF will send a trading relationship request (TRR). You must accept the request to begin transacting.
- Use one SAP Business Network account per supplier. Multiple users may be added to your account.
- Configure notification, order routing, and invoice routing settings to ensure the right people receive documents.
If you cannot see POs in your SAP Business Network account, check the following:
- Verify the trading relationship with GF has been accepted
- Confirm you are signed into the correct ANID
- Check your notification and email routing settings
- If issues persist, contact us
- Account activation or login issues
- Missing trading relationship invitations
- ANID questions
- Test environment or enablement support
Day-to-day activities
- All purchase orders require confirmation, including service and consignment orders.
- Confirmation may be completed at the purchase order (PO) level or line-by-line.
- Confirm orders as soon as delivery commitments are known. The expectation is confirmation within three days of receiving the PO.
- An ASN is required for each shipment —suppliers should submit when goods ship and before delivery.
- Required fields: carrier name, tracking ID, and packing slip number (referenced on your invoice).
- Partial shipments require separate ASNs. Multiple ASNs may be created for the same order until all quantities are fulfilled.
- Missing carrier or tracking details
- Submitting ASNs after delivery instead of at time of shipment
- Combining multiple separate shipments into a single ASN
- Consignment purchase orders function similarly to replenishment advice.
- Confirmations and ASNs are required for all consignment shipments.
- GF generates settlement documents upon consumption — suppliers do not need to submit invoices for consignment.
- Service POs: Supplier creates and submits the invoice in SAP Business Network
- ERS/consignment: GF creates the invoice — supplier does not submit
Invoicing
- Invoices must be created directly in SAP Business Network.
- Email or paper invoices are not accepted.
- Attach invoice images where required by country regulations. Ensure the attached image matches the data submitted in the form, or the invoice will be rejected.
- Service POs: Supplier creates and submits invoices in SAP Business Network.
- ERS / Consignment: GF creates invoices on your behalf — suppliers do not submit invoices for these order types.
Invoices must reference the active SAP purchase order number shown in SAP Business Network.
- United States — Accounts Payable: [email protected]
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APAC — Accounts Payable: [email protected]
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General SCC Questions: [email protected]
Getting access and signing in
Before GF has created a PO: Provide the buyer with your SAP Business Network ID (ANID) number and ask them to send you a trading request. To accept, go to the settings menu (your initials in the top right), click “Settings,” then “Customer Relationships.” Check the box next to GF and click “Accept.”
After GF has created a PO: If you received an email with a copy of the PO, click the “Process Order” button and follow the prompts to register or log in with your existing account. The trading relationship will be accepted, and all POs will become visible.
If you did not receive an email: Provide GF with the Purchase Order number and your preferred email address. GF will work with SAP to resend an activation email containing a URL, temporary ID, and secure code.
Go to the settings menu (click your initials in the top right), click “Settings,” then under Account Settings select “Customer Relationships.” You can view which customers you are connected to and approve or reject new relationship requests.
Click your initials in the upper-right corner of the screen. The settings menu will appear in the dropdown.
Go to the settings menu and select My Account to change your name or email address.
To reset your username: Go to the SAP Business Network login page → Click “Forgot username” → Enter your registered email address → Click Submit → Follow the email instructions.
To reset your password: Go to the login page → Enter your email → Click Next → Click “Forgot password” → Enter your email → Click Submit → Follow the email instructions.
To contact: Click your initials → select “Contact Administrator” to reach your company’s SAP Business Network admin.
To change: You can transfer the administrator role if you are the current admin, have access to the previous admin’s account, or have access to their registered email. If the previous admin has left and you cannot access their email, contact SAP Business Network Customer Support through the SAP Support Center.
Standard Accounts are free to create and use, support unlimited transactions, but do not support Supply Chain Collaboration (SCC) or cXML/B2B integrations. Standard Accounts can be upgraded to Enterprise.
Enterprise Accounts are paid accounts billed directly by SAP. They are required for advanced collaboration features such as SCC, consignment, and system integration.
GF requires an Enterprise Account if you use any of the following processes: inventory, consignment, repair/refurb/cleaning, or scheduling agreements. In these cases, your SAP relationship will be marked as Buyer Funded, and you will not be billed by SAP for any business conducted with GF within that account. If you are unsure whether your account is marked as Buyer Funded, contact [email protected].
You have two options:
- Create a new ANID — This keeps your existing customer relationships on the Standard Account and avoids charges for pre-existing relationships.
- Upgrade your existing account to Enterprise — You will not be billed by SAP for the GF relationship (Buyer Funded). SAP may bill you for other customer relationships on that account.
Sign in to your SAP Business Network account. Click your initials in the upper-right corner. Your ANID will be displayed below your company name in the dropdown menu.
Go to the settings menu (click your initials) and click “Remittances.” In the “EFT/Check Remittances” section, you will see a list of existing addresses. You can edit an existing address or create a new one.
If you have multiple bank accounts, provide your remittance ID (a GF-issued ID created during registration) so GF can accurately apply payment. If you do not know your remittance ID, email [email protected].
No. To change your bank account, please request a bank account update by emailing [email protected].
Day-to-day supplier activities
Reject incorrect lines during the order confirmation process to request correction. GF will review and issue a revised PO.
Service purchase orders require confirmation, just like material orders. However, service invoices must be created by the supplier directly in SAP Business Network. GF does not create invoices on behalf of service suppliers.
Use the search bar on the Home tab. Select the document type (e.g., Order, Invoice), enter the document number, and click the Search icon.
Yes. On the Home tab, click the “Customize” button to add, remove, or rearrange widgets. Click “Save” when you are done.
The Workbench tab is a quick view that lists documents needing your attention, such as orders requiring confirmation and invoices. You can filter by document type, customer, order number, or status.
Use the Orders tab to find POs sent to you by GF. Use exact match for best results, then click “Apply.”
Go to the Reports tab → Click “Create” → Enter a title and choose the report type → Click “Next” → Select whether to schedule or manually run the report → Click “Create.”
Go to the Reports tab → Select your report from the table → Click “Run” → Once processed, click “Download” to access the file.
Go to the settings menu (click your initials), click “Settings,” then under Account Settings select “Notifications.” Notification settings can be customized to alert specific people about new documents or relationship requests.
Go to the settings menu, click “Settings,” then under Network Settings select “Electronic Order Routing” or “Electronic Invoice Routing” to assign recipients for order and invoice notifications.
Go to Settings → Users → Manage Roles tab → Click the blue “+” icon → Enter the role name, choose applicable permissions → Click “Save.”
Go to Settings → Users → Manage Users tab → Click the blue “+” icon → Fill in required details and assign a role → Click “Save.”
The SAP Business Network administrator is responsible for: configuring and maintaining the account in production and test environments, serving as the primary point of contact for users with questions, creating and maintaining user roles, permissions, and access, and providing ad-hoc reports.
No. Only one user can be assigned the administrator role at a time.
Invoicing
Review rejection comments in SAP Business Network. Correct the issues and resubmit the invoice. If GF has already started processing the invoice, contact the regional Accounts Payable team (see contacts above) to request rejection so you can resubmit.
Use the Invoices tab to review submitted invoices, credit memos, or drafts.
Use the Payments tab to see any customer-posted payments against your invoices.
While submitting an invoice, click the “Tax Category” dropdown → Select “Configure Tax Menu” → Click “Create” and enter your options → Click “OK” to save. These options will now appear as presets for future invoices.
Additional support resources
Contact the SAP customer interaction center for non-product related assistance
Submit a support ticket (step-by-step resources for requesting help)
Review the SAP Business Network enterprise account information and fee schedule (if you are unsure whether these fees apply, please refer to your project notification letter (PNL) or contact [email protected])